You’ve engaged us to landscape your project, and now you’re wondering how everything unfolds from here.

Let us walk you through what to expect.

Your designer remains your point of creativity

Your Designer Remains Your Creative Guide

You’ve already shared your ideas, desires, and dreams with one of our designers. Together, you’ve developed a thoughtful set of plans, and now it’s time to bring them to life.

As we often say, “Gardens evolve.”

While many hours have gone into creating your ideal garden on paper, and our intention is always to follow that design faithfully, small adjustments can occur along the way.

One of the benefits of working with a fully integrated design and construction team is that your designer remains involved throughout the landscaping phase. They continue to oversee the creative direction until your garden is complete.

For example, if you step outside and notice a garden bed taking shape and think, “That feels smaller than I imagined,” please reach out. Your designer can review it with you, discuss the options, and make adjustments if needed.

You are not locked in.

Likewise, during construction, we may uncover new opportunities or site discoveries that enhance the design. If so, your designer may approach you with suggested refinements.

The goal is simple:
Your new garden should feel exactly right to you.

Managing the site

Our landscape team is coordinated by your Project Manager.

Their role is to ensure the project progresses efficiently, on time, and within budget. While your designer focuses on creativity, the Project Manager focuses on coordination and delivery.

You may hear practical questions such as:

“On Thursday we’re pouring concrete and the pump truck will need access to your driveway — are you comfortable with that?”

They are results-focused and proactive.

The Project Manager also coordinates all external contractors, including electricians, pool installers, and outdoor kitchen suppliers. If you’d like to know when a specific trade will be onsite, or if you wish to request an additional item (such as an extra power point), they are your primary contact.

While we work hard to schedule contractors according to our timelines, some flexibility is occasionally required, as external trades operate within their own scheduling constraints.

Permits

In most cases, all permits are approved before landscaping begins.

However, there are occasions when approvals take longer than expected. If you are eager to commence, we may begin work where possible and pause certain elements until permits are finalised.

We always aim to maintain progress while remaining compliant.

The day-to-day landscaping

Construction sites are, by nature, active environments.

We do our best to keep your site as clean and organised as possible, but dust and noise should be expected at times.

If you have a question on-site, we recommend speaking with the Crew Leader. They can assist directly or refer the matter to the Project Manager or Designer where appropriate.

If you request a change during construction, please note that this may incur additional costs. Best practice is for us to issue a written variation outlining any cost implications before proceeding.

Invoicing

Upon commencement of your landscaping project, an initial 5–10% invoice is issued. This amount is progressively credited back across subsequent invoices, so that only a small balance remains at completion.

Invoices are typically issued:

• When materials are ordered or delivered (e.g. paving or stone), or
• As progress payments for work completed during a given period.

Each invoice includes:

• Our bank details
• A statement outlining payments made to date
• The remaining balance on your project

Transparency is important to us; you will always know where things stand financially.

Communication

We aim to keep you informed at every stage of your project.

You are always welcome to contact us with questions or concerns. Email is generally the most efficient method of communication, although phone calls are often helpful for more detailed discussions.

Open dialogue ensures clarity and avoids misunderstandings.

Frequently Asked Questions

What if something doesn’t feel right?

Please reach out immediately.

We want no confusion and no unresolved concerns. Clear communication resolves almost everything quickly and effectively.

What guarantees do you offer?

We provide a 6-year workmanship guarantee.

Product warranties vary depending on the supplier. For example, lighting products may carry 1, 3, or 5-year warranties. Where external contractors (such as pool installers) are involved, their guarantees apply to their specific work.

We will always clarify these details for you.

Do you provide a handover?

Yes.

At completion, we provide both:

• A written garden care document, and
• An on-site walkthrough to guide you through the maintenance and care of your new garden.

In summary

Your garden should be everything you envisioned.

Our purpose is to make that happen — thoughtfully, professionally, and collaboratively.

By working together, maintaining open communication, and respecting the process, we will bring your dream garden to life.

We look forward to creating something truly special for you.